Our Approach

We initially assess the threats a client faces and look at their current response in the form of emergency plans, equipment, team structures and communication. Our in-depth analysis is often an organisation-wide activity that involves staff at all levels gaining a clear understanding of the operating environment.

We make recommendations on how to develop emergency capabilities, from reviewing team structures and writing new plans through to delivering training at strategic, operational and tactical levels. Our clients know that, should disaster strike, they have robust plans and expertly trained people in place to respond effectively.

Desktop Exercises

Our hypothetical and desktop exercises are a precursor to any major exercise. At Complete Crisis Solutions, our desktop and hypothetical activities are designed to test the functionality of plans and procedures.

All desktop and hypothetical exercises are facilitated by our team of experienced professionals with decades of real-world experience in crisis and emergency management.

Our desktop and hypothetical exercises usually run for up to 4 hours and can be multi-level, including sites and projects, corporate teams, and stakeholders.

• Multi-level to include sites and projects, corporate teams and stakeholders.

Major Exercises

The idea of running a major emergency, crisis or security exercise is daunting to most, to say the least.

At Complete Crisis Solutions, our team of professionals has facilitated hundreds of major or mock exercises at mine sites, major projects and facilities, including critical infrastructure and essential services (energy, water and transport).

Our exercise team helps you develop a simulation activity that befits your organisation, considering regulatory or statutory requirements. We can introduce media, role players and emergency services to meet your requirements.

We can incorporate social media and have access to software and communication tools that enhance realism. All exercises include higher and lower control, observers and assessors, and can run for a minimum of four hours up to a maximum of five days, depending on your requirements.

• Development of scripts and run sheets.

Core Industries and Sectors 

Infrastructure and Projects

Complete Crisis Solutions’ team of crisis and emergency management professionals have helped many organisations develop their project emergency response plans. Our team has truly global experience working on major civil infrastructure projects across Australia, New Zealand, India, South America, Indonesia and Africa.

At Complete Crisis Solutions, we have the experience and knowledge to guide you through major crises such as sabotage, protests and community backlash. We have extensive experience in managing on-site fatalities and the needs of workers and family members during times of distress.

Our wealth of experience includes major tunnels, road networks, mine infrastructure, hospitals, large precincts, water and power infrastructure, gas fields, maritime, ports and airports.

Our core solutions include:

• Development of integrated emergency, crisis and security management plans.
• Development of operating procedures to support policy and operational capability.
• Conduct security, risk and vulnerability assessments.
• Incident Management Team and Emergency Operation Centre training.
• Strategic and operational desktop and hypothetical exercises and simulations.
• Full-scale emergency and field exercises.

Education and Precincts

Universities, schools and precincts are ever increasing their capability in preparedness for active shooter scenarios. Emergency, lockdown, and active-shooter plans are constantly being reviewed and aligned with Counter-Terrorism guidance and reference material provided by the Australian and New Zealand governments.

At Complete Crisis Solutions, we have the experience and knowledge to develop, train and test your plans and people.

Our range of services includes:

• Review of existing emergency plans and procedures.
• Security risk and vulnerability assessments.
• Development of emergency evacuation, lockdown, and active shooter plans.
• Training of management teams and executives (group or one-on-one).
• Desktop, hypothetical or full-scale exercises.
• Boardroom Series exercises.
• Incident Management Team training.
• Emergency or Control Room training.

Mining

At Complete Crisis Solutions, we offer a complete solution to your crisis and emergency management program. We specialise in open-cut and underground emergency and mock exercises. Our team of professionals have worked for some of the biggest names in mining in Australia and throughout Asia, Indonesia, South America and Africa.

Our mock exercises can include role players, media and key stakeholders to simulate realism in a controlled environment. Reports capture key learnings and are represented in tables and graphs to highlight strengths and possible weaknesses.

We also have modern software that enhances our training and simulations, bringing desktops and hypotheticals to life.

Our services include:

• Emergency Response Team (ERT) training, testing and exercises.
• Incident Management Team (IMT) and Crisis Management Team (CMT) training, testing and exercises.
• Emergency Operations Centre (EOC) establishment, training and testing.
• Operational and strategic desktop and hypothetical exercises.
• Mock emergency exercises (level 2, 3 and 4) and multi-level crisis and incident management exercises.

Local Government

At Complete Crisis Solutions, we have a team of experienced emergency professionals in all fields specialising in Local Government. Our experience includes natural disaster planning, hospitals, water and waste, dams, energy, critical infrastructure and assets

Our services include:

• Development of Local Disaster Management Plans.
• Reviews and audits of major emergencies.
• Natural disaster plans, including bush fire, flood and cyclone.
• Large event security, risk and emergency plans.
• Reviews and audits.
• Emergency Operations Centre establishment, procedures, and training.
• Media training.
• Desktop and hypothetical exercises.
• Desktop and major exercises.

Water and Waste

Preserving and protecting one of our precious resources is key to our survival. Ensuring you have robust emergency plans and procedures is critical to all essential service providers. At Complete Crisis Solutions, we have the expertise and knowledge to help you maintain, train and test your emergency plans.

We have worked with some of the largest water organisations across the length and breadth of Australia and in New Zealand. Our experienced team of professionals has facilitated Emergency Operations Centre (EOC) training and testing activities as well as Counter-Terrorism exercises to Federal Government standards and requirements.

Our services include:

• Development of emergency plans and procedures.
• Desktop and hypothetical exercises.
• Major emergency exercises and drills.
• EOC training and simulations.
• HAZMAT training.
• Evacuation drills and exercises.