Crisis and Issues Management
A crisis management plan should be created in the calm environment of day-to-day operations NOT when your organisation is in the midst of a volatile rapidly evolving crisis.
A mismanaged crisis can destroy any organisation in a shockingly short period of time. We have the experience and the knowledge to guide you through challenging issues, so your brand emerges undamaged and well prepared for the future.
Through the development of crisis management plans, delivery of simulation exercises and crisis management consultancy, we help clients protect their reputations should the worst happen.
Our simple and holistic approach to crisis and issues management uses a proven methodology, real world experience and supported by internationally recognised standards.
Our core services include:
Crisis Risk Workshops
Our workshops identify potential crisis scenarios your organisational will face that stem from operational emergencies, corporate risks and external influences.
Additionally, the workshop will identify the level of capability within your organisation to respond, manage and recover from crises; including people, policy and resources.
We will help you identify and prepare for the risks that are common in your industry and the risks that are specific to the operating environment of your organisation by conducting a risk and vulnerability workshop.
Key Elements of the Workshop:
- Capture identified risks and threats, and crisis scenarios, through a formalised risk and vulnerability assessment;
- Identify the nature and scale of all identified crisis situations;
- Determine organisational capability and which Crisis Management Structure works for you;
- Align with BS 11200:2014 Crisis Management; Guidance and Good Practice
Boardroom Series
Our Boardroom Series hypotheticals are short sharp activities designed for senior management and executives. Designed to provoke strategic thinking in managing crisis situations at executive and board level, the Boardroom Series uses powerful cases studies relevant to your industry to provide insight and understanding of how executives make decisions in an ever-changing and complex environment.
The Boardroom Series normally runs to a maximum of two hours, focusing on immediate actions, short term decisions and long term consequences to an organisation.
If you are looking for a different way to engage you senior executives the Boardroom Series is a program that fits the bill.
Suitable for:
- Senior Executive, CEO, Managing Director and Partner’s
- Business Unit Managers, Regional Managers and their Senior Management Teams
Crisis Communications and Issues Management
Communicating is one of the most high pressure aspects of a crisis response. Your response needs to be communicated internally and/or externally, and everyone involved in a crisis response is in some way responsible for engaging with stakeholders.
Whether it’s ensuring that your communications team have what they need and know what to say, preparing your CFO to speak to investors, or getting your CEO ready for a media interview, ensuring your people are prepared is the key to effective crisis communication.
A crisis communications strategy will help you set your course and navigate a crisis situation to protect your reputation.
Media training – prepare your spokespeople to deliver messages effectively, and with authority. All training is tailored to the participant, and can cover TV, Radio, and print media interviews, as well as media briefings and press conferences.
Change communications – map stakeholders, and develop tailored communication strategies to mitigate the impact of change on your organisation.
Live communications support (24/7 on-call service) – we act as an add-on to your communications team in a time of crisis, providing support across press office, media response, social media, internal communications and strategic functions, as required.
Crisis communication strategy – helping you set your course, and navigate a crisis situation to protect your reputation.
Crisis communication plans and processes – ensure your communications function is well organised to respond to a crisis – know who is required, and what they need to do.
Crisis communication playbooks – pre-prepared communications materials to ensure your team has what they need, when they need it – including Q&A, key messages and briefing materials on the most serious and most likely scenarios.
‘Dark site’ – to deploy quickly when a crisis hits.
Crisis communication exercises – media and social media simulations to allow teams to rehearse their communications response. Our experienced crisis management team will protect your reputation and your business.
Our services include:
- Reviewing existing crisis communications plans
- Media training including camera and social media
- Development of full crisis communications strategy
- 24/7 on-call support
- Issuing briefings to all key stakeholders
- Reputation recovery media planning
Product Recall
Product Recalls are expensive and have the potential to destroy brand reputation, trust and goodwill if not planned and executed correctly.
A Product Recall is a type of crisis that offers unique ethical, logistical, legal, communication and management decision making challenges.
At Complete Crisis Solutions we have experience in crafting the right messages and delivering them in a timely manner to your audiences through mainstream, digital, and social media.
We aim to protect brand credibility and trust that otherwise can be lost in the time it takes a damaging blog post to go viral.
Our services include:
- Product Recall Communications Strategy
- Consumer Relations Strategy
- Media Relations
- Social Media Response Plan
- Reputation Management
- Product Recall Press Releases and Media Relations
Exercises
An emergency or crisis exercise is the culmination of weeks and sometimes months of planning and preparation.
At Complete Crisis Solutions our team of professional emergency experts can facilitate a range of exercises for your organisation. We have the experience to draw from real emergency and crisis situations. Our methodology and approach follow Australian and International standards in all industries, and all come with detailed reports as standard to meet regulatory requirements.
In addition to crisis management exercises, we also support with crisis communication exercises, business continuity exercises, incident and emergency management exercises.
Each exercise is unique, designed to test specific elements of a crisis response. We can test:
- Functional teams such as communications, legal and HR
- Different tiers of a crisis response such as local, regional, business and group or corporate
- Crisis escalation procedures, information flow and mobilisation
- Crisis leaders, teams and decision-making
- Crisis templates, tools, and guidance notes.
- And can involve partners, suppliers, customers and emergency services.
Media Training
Media training – prepare your spokespeople to deliver messages effectively, and with authority. All training is tailored to the participant, and can cover TV, Radio, and print media interviews, as well as media briefings and press conferences.
Media Training will equip your company spokesperson with invaluable techniques to successfully handle even the toughest media interviews. Professional Media Interview Training is crucial and who better to teach you than experienced journalists.
At Complete Crisis Solutions we provide sophisticated Media Training Workshops using a combination of theory and role-playing techniques. This course is ideal if you wish to convey contentious matters to the press, issue annual results or build brand awareness.
Media Training Benefits:
- Feeling prepared for impending media interviews
- Empowering you to feel confident and in control
- Learning how journalists think and behave
- Understanding what material journalists require
24/7 Crisis Support
When a crisis hits, we act fast. We offer a round the clock crisis response via our 24/7 phone service – always on hand to provide strategy advice and support. We act as an add-on to your communications team in a time of crisis, providing support across press office, media response, social media, internal communications and strategic functions, as required
We prepare our clients to respond swiftly, calmly and effectively to minimise any negative impact, keeping the reputation of their organisations intact.
Key support includes:
- Guaranteed response 24 hours 7 days via a dedicated crisis phone number
- Experienced professionals based in Australia, Asia and India.
- A team that can deploy and support within hours of activation
- Social media monitoring and support
Company
- Complete Crisis Solutions Pty Ltd
- ABN 69 605 059 167
- Brisbane, Sydney, Melbourne and Perth.
- Phone: 1300 183944
